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Shipping Rates and Policies

Update to Shipping rates – January 11, 2021

With a new year upon us and Covid19 still being in the forefront, we have decided to make a few changes to our shipping options and provide an updated shipping timeline. The volume of mail being shipping locally and around the world continues to be unprecedented.

As of March 2020, nearly all shipping companies have stopped offering guaranteed deliveries, especially with any packages going through customs (USA and Overseas). 

Per Canada Post (and working with USPS for our USA customers), you can view the updated shipping guidelines herePlease note, these business times are estimates only and do not include the time a package could be held in customs.  Based on customer feedback, we are finding these wait times could be longer.  

If you have any further questions, you can contact us at support@fiercelynxdesigns.com

HOW MUCH DOES SHIPPING COST?

SHIPPING WITHIN CANADA

We offer free shipping in Canada on orders of $75 or more. Your items are delivered by Expedited Parcel within 10 to 15 business days (this includes tracking and liability insurance up to $100). Currently, Canada Post is not guaranteeing delivery for a specific date.  

Please note, if your purchase is over $75, you are eligible for free shipping through Expedited Parcel.  For the latest updates, please check back here or on Facebook. 

SHIPPING TO USA 

USA UPDATED: We now offer a $7 flat rate on shipping to the USA! What does flat rate shipping mean to you? Flat rate shipping applies no matter how much you spend

We had offered Small Packet USA free shipping for purchases over $75 to the USA, which did not include tracking or insurance. Unfortunately, Covid-19 meant there were increased shipping and customs delays as these locations were working with less staff to protect their employees' safety. 

What we now offer, we believe is a better option! Any order shipped to the USA will be mailed directly as “Tracked Packet USA” for a $7 flat rate.  Fierce Lynx will ship your items with a tracking number and liability coverage of up to $100.

In working with USPS, Canada Post has advised minimum delivery times of 15 to 20 business days (not including customs).

INTERNATIONAL SHIPPING 

We offer free shipping on orders of $75 or more. Your items are sent from Canada via Small Packet International – Air. There is no tracking information. Canada Post has advised expecting an additional 7 to 14 days on top of standard shipping times. This means you can expect your packet between 15 to 25 business days. We do anticipate this being higher the closer we get to the holidays.  Please note, we have heard from some customers that there is a known delay with customs in some countries.

Some counties have suspended International Postal Service. You can see these on the Canada Post website.

USA & International Orders please note: While it is not often the case, shipments can be held up at your country's border/customs for inspection causing delivery delays and import duties or taxes may be charged. You are responsible for any additional import fees incurred by your shipment. 

Where Do You Ship?

If Canada Post will deliver there - I'll ship to you! So far, I haven't found anywhere I can't ship but if you have questions or concerns you can always contact me. 

How Do You Package Your Jewellery

I ship all my pieces in waterproof bubble mailers. These plastic mailers are recyclable and (so far) are the best combination of sustainable and durable I've found (although I'm still on the hunt for an alternative to plastic.) 

Each handmade piece is carefully wrapped in bubble wrap (read my article about fun ways to reuse this) and tucked inside a burlap bag. You should always return your pieces to the bag when not wearing them as some gemstones are light sensitive and easily scratched.

Each package comes with care instructions and information about your handmade pieces.

If you are giving jewellery as a gift, I also offer several gift box options. If you need something different, please don't hesitate to email me for help.